The DCS Energy Solar
Q: You have differnt solar plans which one is right for me?
A: If you are in CT you can take part in the CT Solar Lease Plan. Check the residential solar web page for details. If you are in another state you can choose between the lease purchase plan & the purchase plan. The lease purchase plan requires a deposit and a five year monthly payment with a buyout of $1. The puchase plan requires the full cost of the system be paid with check or credit card. Contact DCS Energy and they can give you more details on the plans.
Q: Will I still get a bill from the utility?
A: Yes you will recieve a bill from the utility, the question is what will the bill be for. A PV system can provide your buildings electric needs assuming you have a good solar site and enough area for the system. Regardless of your solar PV system you will receive a bill from the utllity and the only question- will it be for a credit (so the utlity owes you) or for a lesser amount (you usage minus the solar production)?
The DCS Energy Group Savings Plan
Q: How does my billing work?
A: You will receive your same CL & P or UI bill every month but your monthly electric generating rate service fee on the bill will be from a CT licensed electric generating provider selected by DCS Energy and the fees will be less than what your utility provider (CL&P or UI) would be charging you. It's that simple. Same bill but you are now paying less for the electricity.
Q: What does an indexed rate mean?
A: An indexed rate means it is floating monthly rate based on energy market conditions. You have a guarantee that your rate will always be less than the CL&P or UI electric generation rate. You have the comfort of knowing that you will be saving money every month instead of staying with CL&P or UI.
Q: What happens if I move in CT?
A: If you move within CT you can inform DCS Energy that you will be moving and would like your electric generating service transferred. This can be done without re-enrolling and no setup/change fee will be charged. You will also need to inform your delivery supplier (CL&P or UI) to shut off your power and to provide power to your new location.
Q: In case of emergency with a downed power line, who should I call?
A: In the event of an emergency such as a power failure or a downed power line, you should call their local distribution company, CL&P (800) 286 2000 or UI (800) 722 5584.
Q: Will CL&P or UI still treat my service requests the same?
A: By law your delivery company has to treat you the same whether you are still using their electric generating rate or not. If you feel that you are not getting the service because you are with the DCS Energy Savings Plan, please let us and the CT Attorney General know about your service concern.
Q: Will my electricity be reliable?
A: Your electricity with DCS Energy Savings Plan will be just as reliable as it always has been. All you are changing is where the electricity comes from not how it is delivered to your building or electric meter. So everything is the same as it always has been only now you are saving money with using DCS Energy Savings Plan.
